FAQ


What are the accepted payment methods on our website?

We accept credit card, and debit card payments. (Fresh Dollars Accounts)

Is there a warranty?

We guarantee any of our product made by us and sold through our online store to be free of defect. We would gladly accept any return or exchange request resulting from a defective item granted they respect the following conditions:

 - The item must have been sold on our online store
 - The item shouldn't have been used in any way
 - The return or exchange request is made within 28 days of delivery
 - The return is made within 14 days of the return or exchange request

If you have a return or exchange request resulting from a defective item please reach out to our support team through tapisdbouk@hotmail.com

What is the status of my order?

Once you have placed your order, we will send you a confirmation email to track the status of your order.

Once your order is shipped we will send you another email to confirm you the expected delivery date as well as the link to track your order (when the delivery method allows it).

- Can I change my order?

We can only change orders that have not been processed for shipping yet.

Once your order is under the status "preparing for shipping", "shipping" or "delivered", then we cannot accept any edits to your order.

To make changes to your order, please reach out to support through the tapisdbouk@hotmail.com

Where do you ship?

Our shipping service covers all countries worldwide.

- How long does it take to ship my order?

Once you've placed your order, it usually takes 24 to 48 hours to process it for delivery.

 

- Do you have physical stores?

Yes, we do have three branches (Haret Hreik - Hadat - Saida), and we have an online e-commerce website that offers express delivery service all over the world.

For any further assistance, don’t hesitate to e-mail us at tapisdbouk@hotmail.com and we’ll be more than happy to assist you.

Happy shopping and keep spreading love!

– Tapis Dbouk